Refund policy
Return Window
You may request a return or replacement within 7 days of delivery. Requests made after this window will not be accepted.
Conditions for Return
- The product must be unused, in its original packaging, with all tags and accessories intact.
- A return will only be accepted if the product is defective, damaged on arrival, or significantly different from what was ordered.
- We do not accept returns for reasons of personal preference (e.g., "I don't like the color") once the product has been used or the seal has been opened, unless the item itself is faulty.
How to Request a Return
- Contact us via WhatsApp at 0321-3709283 within 7 days of delivery.
- Share your order number and clear photos/video of the product showing the issue.
- Our team will review your request within 24-48 hours and confirm the next steps.
Damaged or Defective Items
If your product arrives damaged or defective, you must report it within 48 hours of delivery with photo or video proof. Claims made after this period without proof may not be accepted.
Refund Method
Since Essencify operates on Cash on Delivery (COD), cash refunds are not possible. Approved refunds will be processed via bank transfer or Easypaisa/JazzCash within 5-7 business days of the return being received and inspected.
Return Shipping Cost
- If the return is due to our error (wrong item, defective product), we will cover the return shipping cost.
- If the return is due to a change of mind (only applicable if item is unused and sealed), the customer will bear the return shipping cost.Order Refusal / COD Policy
Order Cancellation
Orders can be cancelled free of charge before they are dispatched. Once an order has been handed over to the courier, it cannot be cancelled, but you may refuse it at delivery (subject to the Order Refusal policy above).